Frequently Asked Questions (FAQ)
General Questions
What services does SE Home Care provide?
SE Home Care offers a range of services including personal care, respite care, and specialized care tailored to meet the unique needs of our clients. Our services are designed to support daily living activities, provide relief for primary caregivers, and address specific health conditions with expert care.
How do I start services with SE Home Care?
To start services, please contact us at (540-693-4474) or send an email to SEhomecare98@gmail.com. We will schedule a free in-home consultation to assess your needs and discuss how we can best assist you.
Are your caregivers certified and trained?
Yes, all our caregivers are certified and have undergone rigorous background checks and training to ensure they meet our high standards of care. They receive ongoing training to stay updated with the latest care practices.
Can I choose or change the caregiver assigned to my family member?
Yes, we strive to match our clients with caregivers who best fit their needs and preferences. If at any time you wish to change your caregiver, we are flexible and will accommodate your request to ensure your satisfaction.
Services and Care
Does SE Home Care provide medical services?
SE Home Care provides non-medical home care services. This includes assistance with daily living activities, medication reminders, meal preparation, and mobility assistance. For medical services, we can refer you to our trusted healthcare partners.
What is respite care and how can it help me?
Respite care is temporary care provided to give primary caregivers a break. Our respite services can be arranged for a few hours, days, or on a regular schedule, allowing caregivers time to rest, handle personal affairs, or take a vacation while ensuring their loved one receives uninterrupted care.
Payment and Insurance
What types of payment does SE Home Care accept?
SE Home Care accepts various forms of payment including private pay, insurance, and Medicaid. We work with all major Medicaid MCOs in Virginia, such as Anthem HealthKeepers, Aetna Better Health of VA, and others.
How are your services billed?
Our services are typically billed on an hourly basis. The exact rates and billing procedures depend on the type and extent of services provided. We provide detailed billing statements and are transparent about all charges.